What the FAQ Section Covers and Why It's Here
Most questions fall into a few clear buckets: how to fund your account, how to get money back out, what states can access the lobby, and how to reach someone when something feels off. We built this FAQ to answer those directly — no vague gestures toward a help center, no one-line non-answers. Each entry below reflects a real step in your
account experience, whether that's connecting your PayPal wallet for the first time, loading a Play+ prepaid card, or understanding why an identity check is required before a withdrawal goes through. If you're in Las Vegas and trying to move funds at midnight, the process is the same as during business hours — payment methods like Venmo and PayPal don't keep banker's hours.
Where access depends on state law and eligible states, we say so plainly. Bookmark this page; it's kept current whenever account flows change.
- PayPal
- Venmo
- Play+
- Account Help